How Much Does the CDM+ 9.3 Upgrade Cost?
CDM+ 9.3 is free via download to all users enrolled in the annual CDM+ Premier Support program at the time of installation. In fact, as a benefit of the Premier Support, all upgrades and updates to CDM+ are free via download if installed while currently enrolled.
How Do I Know If We're Enrolled in Premier Support?
Call 877-891-4236 Monday-Friday, 8:30 am-6:00 pm Eastern time, and someone will be happy to look up your record.
How Much Does Premier Support Cost?
The annual Premier Support fee varies according to your CDM+ suite configuration (number of programs & number of user licenses). Call 877-891-4236 Monday-Friday, 8:30 am-5:00 pm Eastern time or e-mail firstname.lastname@example.org for your cost.
What About Data Conversion & Upgrade Support?
If you are currently running any version of CDM+ prior to CDM+ 8.2, CDM+ staff will need to perform the data conversion. There is no additional charge for this service, but it must be scheduled by calling CDM+ Tech Support at 800-633-9581. If you are running CDM+ 8.2 or later, CDM+ 9.3 will automatically attempt to update your data.
If you choose to purchase the CDM+ 9.2 upgrade alone, instead of enrolling in Premier Support, free tech support is limited to converting your data (from CDM+ 8.1.x and earlier only), helping you get CDM+ 9.3 initially installed and connecting to your database. Any other assistance is subject to the $55 per support instance fee.