CHURCH MANAGEMENT SOFTWARE
Support line:
800-633-9581
Support hours:
Mon.-Fri.8:30 a.m.-6:00 p.m. ET
Support Program Benefits and Options
Support Program Benefits and Options
Benefit |
Premier |
Intermediate |
Budget |
| Toll-free phone support (Mon.-Fri. 8:30 a.m.-6:00 p.m. ET) Free phone support is unlimited for Premier and Intermediate Support members. Budget Support is on a per-instance basis, payable by credit or debit card at the time of the call. |
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| E-mail support (Mon.-Fri. 8:30 a.m.-6:00 p.m. ET) Free e-mail support is unlimited for Premier and Intermediate Support members. Budget Support is on a per-instance basis, payable by credit or debit card before we respond to your question. |
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| 24-hr. access to support pages on the Web | • |
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| Preferential response to support e-mails | • |
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| Support using CDM+ with other software | • |
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| Help with hardware and software purchasing decisions | • |
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| FREE CDM+ updates and minor upgrades* Upgrades (major revisions) may have a nominal charge for Premier Support members. |
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| Discounts on training, including the Annual Users Conference | • |
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| Discounted hardware purchased through CDM+ Such as PhoneTree® and check or barcode scanners |
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| Discounts on C.A.S.S. certification & NCOA processing | • |
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| Free federal and state payroll tax table updates as needed* | • |
| * Updates and minor upgrades are free when downloaded from the CDM+ website. Each update/upgrade is available on CD for a per-order charge, or you may subscribe to a program of automatic update/upgrades on CD. |
Note: Benefits of support programs may change without prior notice.