Support Program Benefits and Options

Benefit

Premier Support

Per-instance Support

Toll-free phone support
(Mon.-Fri. 8:30 a.m.-6:00 p.m. ET)
Free phone support is unlimited for Premier Support members. Per-instance support is payable by credit or debit card at the time of the call.

$55

E-mail support
(Mon.-Fri. 8:30 a.m.-6:00 p.m. ET)
Free e-mail support is unlimited for Premier Support members. Per-instance support is payable by credit or debit card before we respond to your question.

$55

24-hr. access to support pages on the Web
Preferential response to support calls and e-mails
Support using CDM+ with other software
Help with hardware and software purchasing decisions
FREE CDM+ updates and upgrades*
Discounts on training, including the Annual Users Conference
Discounted hardware purchased through CDM+
Such as PhoneTree® and check or barcode scanners
Discounts on C.A.S.S. certification & NCOA processing
Free automatic federal & state payroll tax table updates and free W-2 e-filing

*Updates and upgrades are free when downloaded from the CDM+ website during the term of your Premier Support enrollment.

Note: Benefits of support programs may change without prior notice.