What to say when you call support
Picture it. You’re working right along in CDM+, and suddenly, something isn’t working the way it usually does. What do you do? You reach for your phone and speed-dial CDM+ Support. But now what?
First, our receptionist will ask you some questions to gather information about who you are and the nature of your problem. If a technician is available, you will be transferred immediately. If a technician is not available, the receptionist will place you on a call list. It is our policy to return calls in the order in which they were received.
Each time you call, the receptionist will ask you to do the following:
BEYOND THE BASICS
The wait time for people on our call list varies depending on our call volume. However, you can help us serve you better by giving the receptionist a little more information. Below are some common circumstances that arise and what you should tell the receptionist if they apply to you: