Frequently Asked Questions about Upgrading to CDM+ 10.1

What is the process to upgrade to CDM+ 10.1?

CDM+ 10.1 requires a full installer, available at the CDM+ Downloads page on this site. Before you begin, we recommend that you:

  • Check to be sure all your computers running CDM+ meet the system requirements for CDM+ 10.1. 
  • Consult the CDM+ 10.1 Installation Guide for additional information about installing this upgrade on your server and client computers and connecting to your CDM+ database.

Installing CDM+ 10.1 will remove your previous version of CDM+ from your computer. You will need to run the CDM+ 10.1 installer on all computers using CDM+.

Please be sure to enable the Web Update check in CDM+ to be prompted for updates as they become available. 

How much does the CDM+ 10.1 upgrade cost?

CDM+ 10.1 is a free upgrade for CDM+ users who are enrolled in our Premier Support program. The latest version of CDM+ Mobile is also free with your Data Hosting enrollment. For more information about CDM+ new releases, Premier Support, or Data Hosting, call 877-891-4236 or email sales@cdmplus.com.

How do I know if we're enrolled in Premier Support?

If you're a CDM+ SAAS user, Premier Support - including all updates and upgrades - is automatically included with your subscription. Still not sure? Call 877-891-4236 Monday-Friday, 8:30 am-6:00 pm Eastern time, and someone will be happy to look up your record.

How much does Premier Support cost?

The annual Premier Support fee is included in the monthly CDM+ SAAS (Software-As-A-Service) fee. For users with a traditonal CDM+ license, the fee varies according to your CDM+ suite configuration (number of programs & number of user licenses). Call 877-891-4236 Monday-Friday, 8:30 am-5:00 pm Eastern time or e-mail sales@cdmplus.com for your cost.

What about data conversion & upgrade support?

We provide instructions for database conversion from CDM+ 8.2 and later to 10.1, but you may choose to have CDM+ staff perform the conversion instead at no extra charge.

Conversions of data from CDM+ versions prior to 8.2 must be performed by our staff. Contact our Customer Service department at 800-633-9581 to schedule a data conversion from CDM+ 8.1 or earlier.

Have the System Requirements changed for CDM+ 10.1?

Yes. We strongly recommend that before starting the upgrade process, you first check that all your computers running CDM+ meet the current system requirementsPlease note that Windows XP, Windows Vista, and macOS versions prior to 10.9 are NOT supported.

If you are using CDM+ on a computer running macOS High Sierra, you need to install CDM+ 10.1.3 or later.